When tasked to write a biographical blog about Mindy Kaling, I jumped at the chance. I have long admired her as an actress, producer, director, and best-selling author. What I find compelling about Mindy is her longtime groundbreaking presence as an advocate for women, diversity, and inclusion in Hollywood.

5 out of 5 stars. Spot on and beautifully written.

“I know a bit about Customer Success and a bit about writing a book, having done both. This book really nails it. Great combination of insights and common sense blended in perfect measure. Also really well written and very readable. I think it needs to have a place on every CSM's bookshelf or desk.”

—Dan Steinman

Today, I had the pleasure of listening to a recent client event hosted by one of my favorite athletes, Joe Theismann. Now, I am a west coast girl who loves college basketball, bleeds red and blue, and is true to my beloved Arizona Wildcats. But I am also a Phoenician and always support the Arizona Cardinals, especially the amazing Larry Fitzgerald. A true class act. In my house growing up, the Cowboys were our team, Tom Landry was deeply respected, and Roger Staubach was king. However, I admire Joe Theismann. And how can you not?

When Nick Mehta, CEO of Gainsight, interviews company leaders, he often asks them about their favorite games or hobbies. Some play poker or proudly announce their skill in Monopoly. However, when Nick chatted with Shawna Wolverton, EVP of Product of Zendesk, she declared her hobby as the static trapeze. Shawna is one of the many insightful CPOs we have hosted during our Path to Becoming a CPO series.

As spring approaches, anticipation builds for a special event—March Madness! The time of year where brackets are drawn, team placement or seeds picked, and 68 Division I basketball teams fight it out in the single-elimination tournament. Sweat, blood, cheers, and tears lead teams to the Final Four and the NCAA National Basketball Championship.