My Portfolio
Non-fiction work across Customer Success, SaaS, internal communications, and digital dentistry, from a bestselling handbook to short-form blogs and customer stories.
When tasked to write a biographical blog about Mindy Kaling, I jumped at the chance. I have long admired her as an actress, producer, director, and best-selling author. What I find compelling about Mindy is her longtime groundbreaking presence as an advocate for women, diversity, and inclusion in Hollywood.
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★★★★★ Spot on and beautifully written. “I know a bit about Customer Success and a bit about writing a book, having done both. This book really nails it. Great combination of insights and common sense blended in perfect measure. Also really well written and very readable. I think it needs to have a place on every CSM's bookshelf or desk.” Dan Steinman
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Today, I had the pleasure of listening to a recent client event hosted by one of my favorite athletes, Joe Theismann. Now, I am a west coast girl who loves college basketball, bleeds red and blue, and is true to my beloved Arizona Wildcats. But I am also a Phoenician and always support the Arizona Cardinals, especially the amazing Larry Fitzgerald. A true class act.
Full articleWhen Nick Mehta, CEO of Gainsight, interviews company leaders, he often asks them about their favorite games or hobbies. Some play poker or proudly announce their skill in Monopoly. However, when Nick chatted with Shawna Wolverton, EVP of Product of Zendesk, she declared her hobby as the static trapeze.
Full articleAs spring approaches, anticipation builds for a special event: March Madness! The time of year where brackets are drawn, team placement or seeds picked, and 68 Division I basketball teams fight it out in the single-elimination tournament. Sweat, blood, cheers, and tears lead teams to the Final Four and the NCAA National Basketball Championship.
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The definitive “Customer Success Manager How-To-Guide” for the CSM profession. It has been translated into Japanese, nominated for a SOVA Voice Arts Award, and remains on the Amazon Top 100 List (Business/Customer Relations) since its release in Jan 2020.
Mid-form content
Short-form content
This content includes authoring (with bylines), ghostwriting, developmental editing, researching, technical and product content, copy editing, wordsmithing, and complete rewrites.
For over 20 years, I have attained a wide range of experience with other content types, mostly non-fiction, that I am unable to disclose due to perpetual NDAs. My work includes institutional education accreditation self-studies, voice-over scripts, theology and spirituality, legal and true crime stories, research and scientific manuals, business operations, OSHA and safety procedures, personal memoirs, and more.
All content remains the property of the contracted client.
Contact
Tell me about your manuscript, your notes, or the recordings you want turned into a book. We can meet virtually or in person.